Returns

Plant material may be returned 14 days from date of purchase in the exact same condition as it was sold with invoice. Please water and care for the plant material, as dry and unkempt material will not be accepted for return.

Under no circumstances can any plant that has been removed from its container be returned. The potential for soil contamination disallows us to accept these plants back.

All indoor/ Gift items may be returned 14 days from date of purchase.

No chemicals or applicators can be returned at any time. In the effort of providing a safe environment for our customers and staff we cannot accept any used product of this nature.

Warranty

We provide a warranty (replacement policy) on our plants, so long as the planting instructions are followed and with the original invoice, entitling you to a store credit for the original purchase price should a plant not survive within one year from the date of purchase (not including plants that were decimated by animals). The warranty on Perennials are only to the first frost of the same season due to their sensitive nature. There is no warranty on Annual products. There is no warranty on products that has been ascertained through our replacement policy. Russell’s Tree & Shrub Farm, LLC is not responsible for any labor or planting costs incurred by the customer.

Other

All products must be picked up or delivered within 7 days of the earliest date of deposit/payment date or order/layaway date.

Wholesale Customers

Any customer type beginning with WH_ please refer to the Wholesale Policy Page.