Plant Doctor

Warranty & Health Assessment

Experiencing an issue with a plant, tree, or shrub purchased at Russell's? Our Plant Doctor specialists are here to diagnose the problem and help resolve your concern under our warranty policy. Please complete the form below to submit your claim.

Warranty & Health Assessment Photo Submission.

EmailFull Name

Did you purchase your item at Russell's?

Describe Your Issue

Please provide the name of the plant (if known), its size, and the location where it is planted. Detail when you first noticed the issue, the symptoms you are seeing, and any recent changes to watering or fertilizer application.

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I agree to the notice below (required). Important Notice: A photo must be included. Analysis may take up to 48 hours. I understand that the primary purpose of this form is for warranty claims or health assessments for plants purchased at Russell's. Please do not dig up plants and bring them in unless explicitly asked for; it is strongly discouraged. Our review is a professional analysis and does not guarantee resolution outside of the standard Russell's Warranty Policy.

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